Download the Free Lombok Starter Guide

Before you visit, relocate, or consider a longer stay, understand what life in Lombok actually feels like.

Lombok images
Lombok images
Lombok images
Lombok images
Lombok images
  • Daily life beyond tourism
  • Faith, rhythm, and local culture
  • Common expectation mistakes
  • Who Lombok tends to suit

Clear. Grounded. Written from lived experience.

Lombok Direct
Lombok Direct

PRIVACY POLICY & TERMS

Your privacy is important to us. This page outlines how we collect, use, and protect your information.

Privacy Policy

Last updated: 6 January 2026

1. Information We Collect

We may collect:

  • Name and email address
  • Information you submit via forms
  • Purchase and booking details
  • Basic analytics data (via cookies)

2. How We Use Your Information

Your information is used to:

  • Deliver digital guides
  • Respond to enquiries
  • Provide booked services
  • Send transactional emails
  • Improve the website and services

We do not sell or rent your data.

3. Email Communication

If you download a free guide or purchase a product, we may send:

  • Delivery and confirmation emails
  • Occasional relevant updates

You can unsubscribe at any time using the link in emails.

4. Payments

Payments are processed securely through third-party providers (e.g. Stripe, Lemon Squeezy, Calendly).

Lombok Direct does not store your card or payment details.

5. Third-Party Services

We may use trusted third-party tools for:

  • Email delivery
  • Payments
  • Scheduling
  • Analytics

These providers only access data necessary to perform their services and are required to protect your information.

6. Cookies

This website may use cookies to:

  • Improve functionality
  • Understand site usage

You can control cookies via your browser settings.

7. Data Retention

We retain personal data only as long as necessary for:

  • Service delivery
  • Legal or accounting requirements

8. Your Rights

You may request to:

  • Access your data
  • Correct inaccuracies
  • Delete your information

Requests can be made via the contact page.

9. Updates to This Policy

This Privacy Policy may be updated periodically. The latest version will always be available on this website.

10. Contact Us

For privacy-related questions, please contact us via the website contact page.

Terms of Service

Last updated: 6 January 2026

1. About Lombok Direct

Lombok Direct provides experience-based guidance, digital resources, and optional one-to-one support for Muslims planning time in Lombok, including holidays, longer stays, and exploration of hijrah.

All information is shared in good faith, based on lived experience and practical knowledge.

2. Nature of Our Services

  • Digital guides provide general, experience-based information.
  • One-to-one support provides personal discussion and guidance, not guarantees or outcomes.
  • Practical, on-the-ground support is offered only where appropriate and scoped case-by-case.

Lombok Direct is not a relocation agency, legal service, or government body.

3. No Guarantees or Professional Advice

Information provided:

  • Does not constitute legal, immigration, tax, or government advice
  • Should not be relied upon as a substitute for official or professional guidance

Visa rules, laws, pricing, and requirements may change at any time and vary by individual circumstances.

4. One-to-One Support Sessions

  • Sessions are paid, time-based conversations
  • They are not sales calls
  • Outcomes are not guaranteed
  • Sessions are delivered online at the scheduled time

Missed or late sessions may not be refundable unless agreed in advance.

5. Digital Products (Guides)

  • All guides are delivered digitally
  • Purchases are for personal use only
  • Redistribution, resale, or sharing is not permitted

Due to the nature of digital products, refunds are not guaranteed once access has been provided, unless required by law.

6. Practical Support

  • Is offered only where relevant
  • May involve third-party providers
  • Is coordinated based on availability and context

Practical support (such as transport, accommodation, or visa-related assistance):

Lombok Direct is not responsible for the actions, pricing, or performance of third-party services.

7. Limitation of Liability

Lombok Direct is not liable for:

  • Decisions made based on information provided
  • Changes in laws, policies, or local conditions
  • Losses arising from travel, relocation, or third-party services

Use of this website and its services is at your own discretion.

8. Changes to These Terms

These Terms may be updated from time to time. Continued use of the website constitutes acceptance of the latest version.

9. Contact

For questions regarding these Terms, please contact us via the website contact page.